This policy applies to all users of Ankchakra services worldwide.
Our approach to privacy
Ankchakra is built to help reduce mental noise — not create new concerns.
We respect your privacy and are careful about the information you share with us. This policy explains, in plain language, what we collect, why we collect it, and how we keep it safe.
What information we collect
We only collect information that is necessary to generate and deliver your report.
Information you provide
- • Name — used for generating your report
- • Date of birth — used for numerology-based analysis
- • Email address — used to deliver your report and important updates
- • Mobile number — used only for delivery notifications
- • Payment details — processed securely by our payment partners (we do not store this data)
Technical information
To keep the service reliable and secure, we may collect:
- • IP address and basic device information
- • Browser type and version
- • Usage patterns related to orders and transactions
This data helps us maintain and improve the service.
How we use your information
We use your information only for these purposes:
Generate your report
Your name and date of birth are processed to create personalised insights.
Deliver your report
Your report is sent to you via email. SMS may be used for delivery-related notifications.
Process payments
Payments are handled securely through authorised payment providers.
Support and communication
We use your contact details to respond to questions or resolve issues related to your order.
Sharing of information
We share limited information only with trusted service providers who help us operate Ankchakra:
- • OpenAI — used to generate report content (name and date of birth only)
- • Razorpay / Stripe — used for secure payment processing
- • Email and SMS services — used for report delivery and notifications
What we do not do
- • We do not sell your data
- • We do not rent your data
- • We do not share your data for advertising or marketing purposes
Data security
We take reasonable and appropriate measures to protect your information.
- • All data transmission uses SSL encryption
- • Data is stored on secure, access-controlled servers
- • Access is limited to authorised personnel only
- • Security practices are reviewed periodically
While no system is perfect, we aim to handle your information responsibly and carefully.
Your rights and choices
You have the right to:
- • Access your data — request a copy of the information we hold about you
- • Correct your data — update inaccurate or incomplete information
- • Delete your data — request deletion, subject to legal requirements
- • Receive your data — request your data in a structured, machine-readable format
You can exercise these rights by contacting us.
Data retention
We keep information only as long as necessary:
- • Order and transaction records: retained for up to 7 years for legal and tax compliance
- • Personal information: deleted upon request or after 3 years of inactivity
- • Payment information: never stored by Ankchakra
- • Generated reports: not stored on our servers after delivery
Cookies and tracking
We use minimal cookies required for essential website functionality and basic analytics. We do not use advertising or tracking cookies.
You can control cookies through your browser settings.
International data processing
Some of our service providers may process data outside India. When this happens, we ensure appropriate safeguards are in place to protect your information.
Children's privacy
Ankchakra is intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will take appropriate action.
Updates to this policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.
Contact us
If you have questions about privacy or would like to exercise your rights, you can reach us at:
Disclaimer
Ankchakra offers numerology-based insights for self-reflection and personal understanding. It is not a substitute for professional advice (medical, legal, financial, or psychological).